Conversational Messaging Platform

WL Messaging Conversational Platform: KEY BENEFITS

Be where your customers are with our fast, scalable and reliable platform.
Strengthen your customer relationships.

Self-Service Solution

a single web interface to manage all communication with your customers without relying on third parties
no technical knowledge required – start communicating in minutes

Multichannel

Communicate with your customers through a wide range of channels. Our platform allows you to connect via SMS, SMS with legal validity, push app notifications, landing pages, RCS and social messaging Apps (WhatsApp Business, Telegram, Facebook Messenger, etc.)

Scalability Potential

Multi-Client Platform with seamless integration with your existing systems
Tailor-made solution with our modular service development
Compliance with regulations such as GDPR

WL Messaging Conversational Platform
provides your customers
with an enriching and omnichannel experience

Our Messaging Conversational Platform has been designed to help you reach your customers anywhere
and any time across multiple channels.

Multi devices communication


Designed to fit any business requirements	Single web interface	Intuitive design	Multichannel messaging	Statistics display	GDPR compliant	Advanced features such as Chatbots	Pay-as-you- grow

At Worldline we believe that messaging services are an ideal channel to provide valuable services and experiences to end users. Given the importance for organisations to create strong relationships with their users, Worldline’somnichannel solution and support in conversational management helps large companies improve their dialogue with their clients and enhance the experience they provide. We have a team specialised in messaging services and we recognised the value of this type of service from the beginning, while always keeping an important focus on innovation.

The WL Messaging Conversational Platform is a highly customisable solution that can be tailored to your needs with key components. It is designed to make it simpler for you to comply with the data protection rules in the EU (GDPR).

Our solution enables businesses to connect with customers in multiple ways using the same platform.

Send SMS, BuroSMS® (SMS with legal validity), certified transactions. According to numerous studies, around 90% of SMS are read within the first three minutes of delivery.
Connect with customers in two-way communication through social messaging channels (WhatsApp Business API, Telegram, Facebook Messenger, etc.) or via RCS, the next-generation texting protocol.
Deliver push notifications. This will allow you to effectively reengage users with customised content.
Design and send landing pages as a standalone web page with a single focus or goal, such as a personalised campaign for customer retention

Thanks to our platform, you can optimise usual processes by implementing a bot capable of automating simple tasks or queries and creating a better customer experience. Chatbots allow agents to focus on the most complex problems while the most frequent queries or processes can be managed by customised bots available 24/7.

Clients who trust us

Financial Services
& Insurance

clients

Commerce & CPG

client

Public Sector

clients

Transport

Client transport

Pay as you grow

Price per transaction based on volume

We want to facilitate the launch of our service for you and that’s why we have different plans to meet to your needs.
You can always upgrade later when your business scales.

USE WL MESSAGING CONVERSATIONAL PLATFORM’S
KEY FEATURES TO IMPROVE COMMUNICATION

Be where your customers are with our robust, reliable, intuitive and omnichannel solution.

Multichannel messaging

Statistics reports

GDPR compliance

Highly personalised attention

Easy integration

AI Robot

Over the years, technology has changed the way we communicate. The new user profile demands a faster, more effective and personalised attention service in those channels where users feel most comfortable. WL Messaging Conversational Platform brings a new way to interact with customers via SMS, push notifications, landing pages, WhatsApp Business, RCS, and more.

We offer you a single web interface, based on user-centred design principles and methods following accessibility guidelines and inclusive design. No matter whether or not you have technical knowledge, our platform has been designed to enable you to easily communicate with users in a few simple steps.

We offer Advanced Features

Our platform allows the seamless integration of chatbots. No matter what time of the day it is or how many people are contacting you, we offer you the capability to automate conversations with predefined rules that will allow you to increase customer satisfaction and reduce costs. In addition, our platform integrates the handover feature to take the reins from your bot when it seems unable to handle a difficult conversation.

Contact our expert

Xavier Sans Product Manager Mobile Messaging Conversational Platform

Ask for a demo

Contact me

FREQUENTLY ASKED QUESTIONS

What is the main benefit of using the WL Messaging Conversational Platform?
This is a robust, simple and seamless interface to communicate with customers across multiple channels.

How do you support our business growth strategy?
Thanks to our pay-as-you-grow model based on volume, companies can achieve an optimal business case with limited investment.

What are the security/privacy features offered?
Our platform has gone through a detailed security assessment to comply with GDPR, the EU’s rules on data protection and privacy. The platform has builtin capabilities to offer privacy by design. All communications are encrypted and our platform uses a strong authentication system.

How well does it scale?
The platform auto-scales based on the clients’ needs. At Worldline, as one of our quality processes, we have a dedicated team that monitors the capacity of the platform and adapts it to the infrastructure whenever it is required.

What industry-specific expertise and content are available at launch?
Our platform is industry agnostic and we have strong consulting experience across multiple different industries.

Is it necessary to request an opt-in?
Yes! it is necessary to receive consent before contacting with the end user.

Can WL Messaging Conversational Platform seamlessly integrate with CRM?
Sure! It is possible to integrate with any application via Rest Interface.

Does this solution help increase customer experience?
Absolutely! Thanks to our platform, it is possible to stay closer to the customer in the channels where they feel more comfortable.

Featured knowledge

Brochure

WhatsApp business API

Worldline is a Business Solution Provider to supply WhatsApp Business for medium and large companies. In 2018, Facebook launched WhatsApp Business API that opens the door to better communications. Leading to better customer engagement, greater trust, and lasting long-term relationships.

Read to know more ›

Read the announcement ›