At Worldline we believe that messaging services are an ideal channel to provide valuable services and experiences to end users. Given the importance for organisations to create strong relationships with their users, Worldline’somnichannel solution and support in conversational management helps large companies improve their dialogue with their clients and enhance the experience they provide. We have a team specialised in messaging services and we recognised the value of this type of service from the beginning, while always keeping an important focus on innovation.
The WL Messaging Conversational Platform is a highly customisable solution that can be tailored to your needs with key components. It is designed to make it simpler for you to comply with the data protection rules in the EU (GDPR).
Our solution enables businesses to connect with customers in multiple ways using the same platform.
- Send SMS, BuroSMS® (SMS with legal validity), certified transactions. According to numerous studies, around 90% of SMS are read within the first three minutes of delivery.
- Connect with customers in two-way communication through social messaging channels (WhatsApp Business API, Telegram, Facebook Messenger, etc.) or via RCS, the next-generation texting protocol.
- Deliver push notifications. This will allow you to effectively reengage users with customised content.
- Design and send landing pages as a standalone web page with a single focus or goal, such as a personalised campaign for customer retention
Thanks to our platform, you can optimise usual processes by implementing a bot capable of automating simple tasks or queries and creating a better customer experience. Chatbots allow agents to focus on the most complex problems while the most frequent queries or processes can be managed by customised bots available 24/7.